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    The Many Sides of Risk

    What is Fundamental Risk

    Fundamental risk is the risk that the business's fundamentals are degrading or about to degrade. If you see sales declining or the company is selling an outdated product, you need to stay away from this company. Increasing debt and an eroding cash position are other danger signs. 

    Over time, organizations have created a plethora of functions that manage business risks from their own point of view.

    Researchers look at risk by product or market life cycle. For example, missing customer needs, mistakes in product design, poor messaging, insufficient trial or repeat purchases, product extensions, upgrades, and delays in discontinuing a product are all risks that product managers routinely face. Mathematically, a key formula is “expected value of perfect information.”

    Product managers are constantly asking themselves, “What is the risk (probability) of missing an insight if we don’t invest more in research?” 

    Strategy and Competitive Analysis 

    Strategic professionals look at risk in stark terms, the potential of having business value diminished by failing to understand dynamics in competitors, customers, and products (including substitutions). They are constantly asking, “What am I missing?” and looking for ways to over- come structural blindness. For strategists, the risk that springs from change creates opportunity. Taking risk and managing it better than competitors is the ultimate competitive differentiator. 

    Financial management - A central responsibility of finance is to allocate capital to the best investments. Two frequently used formulas for guiding these investment decisions are net present value (NPV) and options modeling. NPV is the more popular of the two. The numerator in the NPV formula is the risk-adjusted return of a proposed investment. The denominator is the overall or average risk-adjusted cost of capital to a business or business line. Both the proposed investment and average NPV include the time value of money. If the proposal’s return is better than the average, the decision criterion is to fund the project. Options’ modeling extends NPV by breaking an initiative into phases. At each phase, the question is asked, “What is the probability that the value of the business options for action created by funding the initiative is greater than the cost of funds?” 

    Operations management - Operations managers use a huge tool kit of risk-balancing equations. One of the most basic equations is the “economic order quantity” (EOQ), which centers on stock-out risk. For example, if too much of a perishable product is ordered, it expires and is wasted. If too littleis ordered, sales opportunities are lost. To calculate the EOQ given risk, this formula includes factors such as delivery time, cost of capital, and cost of storage space. Bar code check-outs have become important because they provide more precise data to calculate EOQ to manage stock-out risk. 

    Marketing execution and Sales management “What will be the year, quarter, month, week, and day-end sales?” This is the critical question from marketing and sales managers. Fore- casting is vital to allocating marketing and sales resources as well as ordering the right quantities of the right products for the right locations. A key risk management method is analysis of the marketing-sales funnel. In the new world of online sales, “clicks” funnel stages include people aware of a product, aware of a seller, visiting a website, clicking around, putting a product in a shopping cart, ordering, ordering again, and telling their friends. Today’s forecasts are cascades of probabilistic equations tracking the clicks through online shopping chains. 

    Human Resources Hiring and resource planning, from the initial job posting to the interview and selection process, is about risk management. What’s the risk a job candidate won’t perform as expected? Reducing this risk is the reason organizations engage expensive consultants to conduct per- sonality surveys, emphasize employee benefits and retirement plans, and create on-boarding plans. 

    Quality management Quality and risk are closely related. Quality is about the probability that products will meet expectations. Risk is about the probability of a defective product.

    The Common Thread

    For all their differences, these business disciplines share many risk-related concepts and assumptions. A common thread running through their risk management processes relates to the use of mathematical concepts, which have been refined over many decades. For all of them, math based on probabilities is central to managing risk. Other common ground includes: 

    ØManaging risk is needed to enable taking risk; sometimes huge risk to achieve objectives. Risk resides in a dynamic world of change, complexity, and fatigue. These are the three catalysts of risk. 

    ØEachprocess requires an appreciation of systems; interconnectedness, and the need to understand deep root causes and pro- cess interactions. Asking “what if?” with scenario analysis is the heart of managing risk.

    ØDecisions seek to optimize risk and return. 

    ØTheroots of risk management are millennia old. In short, appropriate risk mathematical and management methods matter. Internal auditors, while rotating their focus from one part of the organization to another, can observe and learn from each role’s math and methods.

    Cross-pollinating Risk

    By learning from the risk methods in each business area, internal auditors can help cross-pollinate risk methods across the organization. Opportunities to cross-pollinate include bridging strategy and finance through the options modeling approach, smoothing the flow of risk math from all business areas into the risk calculation used inside options models or NPV, streaming together the quality improvement and sales risk analyses to make it more likely that quality will be free of cost, and encouraging teams to come together in scenario analysis workshops to more easily achieve shared business objectives. Each bridge built could become financial value created and personal trust earned. 

    Role of Board in Enterprise Risk Management

    The board’s job is to oversee the enterprise risk management process, to make sure measures are in place to identify risks, to get the right reporting, to bring insight from the directors’ own experiences, and to participate in dialogue with management about strategies to address the issues. Risk is too big for any one committee. Traditionally it has been the purview of the audit committee; however, adding oversight for the entire organization’s risk profile would overwhelm the committee’s already heavy agenda. Although we still see a number of companies placing risk oversight squarely on the audit committee.

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